who are we

We are.

We are.

A Boutique House of Services.

Actually, we could call it “Consulting”, but let’s be honest, everyone is a consultant these days?

Usually, it just means picking someones’ brains and hoping it sticks.

W.House is different.

Built from experience. Designed to fix what’s broken.

Backed by real world, hands-on experience (no fluff) to help business like yours ready to raise the bar.


Whether it’s clunky internal processes, broken handovers, forgettable customer journeys, or messaging that falls flat, we help you fix what’s broken and make it better…. WE RAISE THE BAR.

Our Approach

We focus on what matters: your customers, your internal flow, and the cracks in between.

Listen.

  • We start by listening to your customers, your team, your data.
    We gather insight from inside and out to see what’s really going on.

Refine.

  • Misaligned messaging. Process gaps. Clunky handovers.
    We get to the root and shape clear, focused fixes that work in the real world.

Deliver.

  • Practical improvements, sharper workflows, cleaner messaging, better journeys.
    Then we measure what matters - experience, loyalty and retention.

It starts within.

This isn’t a ‘consultancy’. We’ve scaled tech companies, led CX transformations, and sat in rooms where the right ideas never landed because the process was a mess. What I offer is simple:

→ Fix what’s broken
→ Map what matters
→ Build better journeys, internally and externally.

We are a boutique service to identify and support you on how you can better serve your own customers.